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#346 (permalink) |
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Moderator
Join Date: Oct 2007
Location: Halloweentown
Posts: 5,363
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I will not order from Hautelook again!
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Wishlist![]() Content, but would love one of the following: RM MAM Balenciaga City LV EPI Cassis Speedy Coach Sabrina Satchel & Pave Skull L.A.M.B. Chiba Sandal '09 TBF meet in Chicago
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#347 (permalink) |
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Bag Fan Newbie
Join Date: Jun 2008
Location: Laguna Beach, Ca
Posts: 23
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So I just rec'd my Smashbox order today but still "pending shipment" on my F + C bag. It really shouldn't take this long to ship orders! 5-7 days, o.k. but pushing 3 weeks is really bad. I don't think i'll order from them again either. I just wish that they were honest when you call. Yesterday when I called (again), the girl told me it would be shipped today, uhh still nothing! I guess what bugs me most is that they were super quick to charge my credit card but dragging their feet on getting orders out.
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#348 (permalink) |
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Moderator
Join Date: Oct 2007
Location: Ohio
Posts: 5,027
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Wow, their shipping is HORRIBLE!!! I don't think I'd ever order from them...the only exception would to score a bag...but that is it!
__________________
Wishlist: ![]() Marc by Marc Jacobs Dr. Q Groovee in fluro menta Rebecca Minkoff MAM in black basketweave Kooba Blake in brown Coach Sabrina in teal Coach key fobs Sign Up for the '09 tBF Meet!
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#349 (permalink) |
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tBF Obsessed
Join Date: Feb 2008
Location: Richmond, VA
Posts: 1,984
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I understand that they have a unique business with a lot of items, and a lot of customers, but they need to figure out a better way to do the shipping thing. It's annoying, and I will never buy from them again
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Always in search of my next |
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#350 (permalink) |
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Moderator and Blogger
Join Date: Sep 2006
Posts: 5,127
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^^^ I wouldn't care as much if they would just be honest about it. Even their website says that they will get the items from the company and then ship them out to the customers within 5-7 days. Why can't they just tell people that it will take like 3 weeks? Then if they don't want to wait that long, then they know not to order anything from them.
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Current Wishlist ![]() Balenciaga Mini Classique or Shoulder See by Chloe Animalia Keychain My Blog Posts
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#351 (permalink) |
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Administrator
Join Date: Oct 2005
Location: Emerald City
Posts: 11,378
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Omg, you guys seriously have no idea how mad I will be if the bags are short shipped!!! I feel really bad for those who paid for overnight shipping.
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__________________
Bag Bliss & The Fashion Row '09 TBF Meet in Chicago. Check out the new TBF Autumn Edition theme.
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#352 (permalink) |
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Moderator and Blogger
Join Date: Sep 2006
Posts: 5,127
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I just looked them up with BBB. To my utter amazement, they haven't had any complaints in the last 36 months.
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Current Wishlist ![]() Balenciaga Mini Classique or Shoulder See by Chloe Animalia Keychain My Blog Posts
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#353 (permalink) |
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tBF Obsessed
Join Date: Feb 2008
Location: Richmond, VA
Posts: 1,984
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I still have my question - does HauteChildintheCity really work there? She should know these things, and also be answering our questions and complaints
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Always in search of my next |
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#354 (permalink) | |
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Moderator
Join Date: Oct 2007
Location: Ohio
Posts: 5,027
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Quote:
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__________________
Wishlist: ![]() Marc by Marc Jacobs Dr. Q Groovee in fluro menta Rebecca Minkoff MAM in black basketweave Kooba Blake in brown Coach Sabrina in teal Coach key fobs Sign Up for the '09 tBF Meet!
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#356 (permalink) |
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Administrator
Join Date: Oct 2005
Location: Emerald City
Posts: 11,378
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Really? Where on the bbb site? I didn't see them on there...
Anyways, I'm really hoping the bags will be shipped on monday .. ![]()
__________________
Bag Bliss & The Fashion Row '09 TBF Meet in Chicago. Check out the new TBF Autumn Edition theme.
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#358 (permalink) |
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Moderator and Blogger
Join Date: Sep 2006
Posts: 5,127
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Anyone else going to make a complaint?
__________________
Current Wishlist ![]() Balenciaga Mini Classique or Shoulder See by Chloe Animalia Keychain My Blog Posts
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#359 (permalink) |
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Moderator
Join Date: Oct 2007
Location: Ohio
Posts: 5,027
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I think you all should...maybe then something will change?
__________________
Wishlist: ![]() Marc by Marc Jacobs Dr. Q Groovee in fluro menta Rebecca Minkoff MAM in black basketweave Kooba Blake in brown Coach Sabrina in teal Coach key fobs Sign Up for the '09 tBF Meet!
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#360 (permalink) |
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tBF Obsessed
Join Date: Feb 2008
Location: Richmond, VA
Posts: 1,984
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I made one because it's been 3 weeks since I bought the bag and it still says pending shipment. On the complain form it asks what you want the company/business to do about your problem, and I told them that they should make a disclaimer telling their customers that it may take 1 month to receive their item, and that express shipping may not make the item any faster to get. I also told them they need to explain their short shipping policy. I suggested that they do these things upon checkout, so the customer has an option of whether they want to agree to those terms or not, in case they want to cancel their order. If someone just happened to find their site and didn't have people to tell them about the shipping, then they would think their item got lost, or they got taken for their money.
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Always in search of my next |
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| bag, foley and corinna, purse, sample sale |
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