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  1. #1
    \(^.^)/ Jennifer's Avatar
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    Arrow HauteLook Shipping Policy

    Okay so I just noticed something. They changed their policy from 5-7 days to 7-10 days? Or maybe it just for the 2 sales their running today.

    Anyway, I'm a bit frustrated right now. I ordered a bag from the Pa-Tou-Tou sale on May 8th. So far it has been 8 "Business Days" (9 if you count the day the sale ended on may 8th) since I placed the order and it hasn't even sent out yet! I emailed them yesterday and got this response..
    Thank you for your concern, as stated in our policy it takes 5-7 business days to ship out from our warehouse and an additional 3-5 days to get to you. Please allow at least 15 business days for you to receive your order. Feel free to contact me with any future concerns.

  2. #2
    \(^.^)/ Jennifer's Avatar
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    Mellow Re: HauteLook Shipping Policy

    Update: Super long story cut down... basically there is no bag. The item was short shipped. Now I have a credit.

    I'm not upset or anything. I just hope this doesn't happen at the Wylde sale or DecadesTwo... I would probably kill something if that happened

  3. #3
    Rising Bag Star
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    Default Re: HauteLook Shipping Policy

    Quote Originally Posted by Jennifer View Post
    Update: Super long story cut down... basically there is no bag. The item was short shipped. Now I have a credit.

    I'm not upset or anything. I just hope this doesn't happen at the Wylde sale or DecadesTwo... I would probably kill something if that happened
    They short shipped and are only giving you a credit? No money back?

  4. #4
    ♥'s RM Jess's Avatar
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    Default Re: HauteLook Shipping Policy

    Yeah, I would want my money back...

  5. #5
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: HauteLook Shipping Policy

    OMG I would be freaking pissed!! Did they credit your credit card or give you a credit with them?
    W I S H ♥ L I S T
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  6. #6
    \(^.^)/ Jennifer's Avatar
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    Default Re: HauteLook Shipping Policy

    Yeah, I don't really mind about the credit since there will be another decadestwo and thomas wylde sale coming up soon (hehe). But I'm a little annoyed about the situation in general.

    On the 8th I ordered a bag from the Pa-Tou-Tou sale.

    ----shipping policy when i ordered the bag was 5-7 days---
    7 business days after the sale I emailed in and received this message.
    "Thank you for your concern, as stated in our policy it takes 5-7 business days to ship out from our warehouse and an additional 3-5 days to get to you. Please allow at least 15 business days for you to receive your order. Feel free to contact me with any future concerns."

    9 business days after the order. Here is what went on:
    I called HauteLook. The lady was, what I would say (imho) extremely rude. She says "Hello", not 'this is hautelook how can I help you?' or anything like that. Then I think I said something like "hi, uh I placed an order a short time ago, and....." I was cut off! She says something like, "yeah and you want to know when you will receive your order". Then she puts me on hold, but really I think she hung up on me because someone else picked up the line. Very rude! Then I was put on hold again. Couple minutes later someone picked up and told me my item was "short-shipped" This other lady was so much nicer and explained how it was the brand who miscalculated what was available. My account would be credited. But to be sure, she was going to contact the supplier and get back to me soon.

    4 hours later the person I spoke with on the 7th day emailed me back and says
    "I apologize for the delay but unfortunately there is nothing that I can do to make your package arrive sooner, we have to wait for the brand to send us the merchandise which we give them 10 days to ship us the merchandise. Once we receive the merchandise we can ship it to you. Please feel free to contact me with any future concerns."
    Sorry but what the fuck? 10 days now? Not, we extended our shipping??

    15 min later I emailed someone I know who works @ HL. (not a support person)
    She responds "...At this time we are contacting customers to see if they would be interested in us placing a special order. Basically they are producing bags just for us"

    2 min later
    I get a call back from the person I spoke with on the phone. She tells me the item is not available and they can credit my account. I was like "sure yeah that's totally okay". Because seriously that Pa-tou-tou bag was a fast purchase. Even though I stocked the pages for a couple hours until someone dropped it out of their shopping cart. Hehe.

    Anyway, I cant wait until the decadestwo and thomas wylde sales!!!!!!!!!!!!!!

    FINAL NOTE: I LOVE HAUTELOOK! seriously it's an awesome site for great deals. my only frustration comes with their shipping, which is not their fault.

  7. #7
    Bagista BellaMella's Avatar
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    Default Re: HauteLook Shipping Policy

    I'm surprised they didn't call all the people who ordered stuff, rather than waiting until you contacted them first on the 9th day. What were they waiting for? They had to have known.
    "girls need bags" - Anya Hindmarch

  8. #8
    Rising Bag Star tokidoki's Avatar
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    Default Re: HauteLook Shipping Policy

    i just ordered from the Rich and Skinny sale, i hope this doesnt happen to me! But im afraid now it will =/ ... Is this the case most of the time for Hautelook? or just this time?

  9. #9
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: HauteLook Shipping Policy

    ^^^ I ordered something and it arrived in a fair amount of time... probably the full 7-10 days though.

  10. #10
    *The TBF Elite* Maeveyblue's Avatar
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    Default Re: HauteLook Shipping Policy

    I haven't been happy with anything I've bought there. I still have a $400 credit and wonder if I will ever use it. And the shipping time sucks. I've waited no less than 2 weeks on every order so far.
    Thinking of...
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    In the middle of every difficulty lies opportunity."
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  11. #11
    Rising Bag Star tokidoki's Avatar
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    Default Re: HauteLook Shipping Policy

    ohh jeez, i guess as long as i get my stuff though, right? i'd like to think about it like that.

  12. #12
    \(^.^)/ Jennifer's Avatar
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    Default Re: HauteLook Shipping Policy

    I hate to be rude and impatient.. but uhm so have you guys received your Foley + Corinna emails yet, notifying you that your sample sale F+C bags have been shipped? I haven't. And it's been 7 business days.

  13. #13
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: HauteLook Shipping Policy

    ^^^ Nope, not yet. Zombs said something in another thread about talking to someone at Hautelook and they said the bags will be shipped out by July 1st (tomorrow).

  14. #14
    \(^.^)/ Jennifer's Avatar
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    Default Re: HauteLook Shipping Policy

    I'm just so impatient

  15. #15
    Bag Fan Newbie
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    Default Re: HauteLook Shipping Policy

    I've tried to call Hautelook like 5x's and I get some weird recording about entering your party's extension or the last msg was "the party you reached is unavailable, leave a msg at the tone". I've never ordered anything from that site before so I don't really know how they operate but we should have heard something about our shipping by now! I'm starting to get a little annoyed

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