Pa-tou-tou Purse Sale starts today @ 8.am (may 8) - Page 2 - Designer Handbag & Purse Chat.. The Bag Forum

Jennifer · May 19th, 2008, 01:02 PM

okay, this is ridiculous. Their policy is "5-7 days" to get your item ready for shipment.

So far it has been 12 days -- 8 work days since I ordered the item.

Oh and it hasn't even shipped out yet!

NashvilleDiva_83 · May 19th, 2008, 01:59 PM

If you really complain, will you get some sort of discount or a credit towards a future purchase?

Jennifer · May 19th, 2008, 02:06 PM

i just did, here is their response.

Quote:

Hello Jennifer,

Thank you for your concern, as stated in our policy it takes 5-7 business days to ship out from our warehouse and an additional 3-5 days to get to you. Please allow at least 15 business days for you to receive your order. Feel free to contact me with any future concerns.

Thank you

.. yes, but it has been 8 business days and it didn't even ship out today. I just don't get it. And everyone please don't get me wrong. I love hautelook. They have really cool stuff @ amazing prices (fyi: another decadesTwo sale is coming!) but the shipping really sucks.

Also I'm going to richland this weekend, and I really hope I get my bag by then.

Jess · May 19th, 2008, 04:36 PM

My god! 12 days and it hasn't shipped...geeze.

susieq · May 20th, 2008, 05:26 AM

Jennifer - this happened to me too - they eventually gave me $12 in credit (what i paid for shipping). I would write again complaining that to pay $12+ for shipping is ridiculous if you have to wait OVER the time they have noted on their website. Seriously... 3 weeks for mine...it was insane. Now that I have my $12 credit, i don't know if i will ever use it because i don't want to wait like that again!