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  1. #1
    RM Ticked Off!
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    Default Who has had issues with quality on an RM bag?

    I was reading that there are tons of people who have been dissatisfied with their RM bags. Namely, they receive bags with mismatched panels, or their bags fall apart easily, and then RM customer service is despicable. Just a little worried, because my RM MAM is going to arrive this week and that is just sad to me.
    Wishlist: get out of debt

    so totally :banned2:


  2. #2
    *Moderator* vuittongirlxoxo's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    I am not much help since I've only had my MAM for a few weeks and I've only worn it once. From what I read on here though, everyone who has a RM bag doesn't seem to have a problem with it. I sure hope not LOL because I don't want my MAM falling to pieces.

    wishlist..
    .sofia coppola monogram
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  3. #3
    KAY lambdalady2's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    no problems here. lol but I only used it once, so I am no help :)
    Count down to...love
    :The_bag_forum:

  4. #4
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    My first Deep Purple NH MAB had a missing screw on the side hook that made it keep opening. I exchanged it for a new one and the hook was fine. If you have the new hardware then make sure that the screws are always tight. But there was a problem with the 2nd bag as the gold studs on the front of the handles were way uneven, which drove me insane!! So I returned it again for a 3rd Deep Purple MAB and I love it!!:wub:

    Here is a pic of the HW stud issue...
    The stud on the left side is higher than the one on the right. It wouldn't have been a huge problem but the left stud was overlapping the stitching.
    Attached Images Attached Images
    W I S H ♥ L I S T
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  5. #5
    Official Bagista gizmo's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    I love RM, but demand just exploded and quality, at this moment, doesn't measure up to other designer bags. Most of the complaints stem from unsealed and darkened handles, leather variations on different sides of the same bag, a few threads sticking out of the stiching here and there (mostly in corners and around the nameplate), rough zippers. Yet, when you fall in love with an RM, you fall hard. I hope the company will resolve these issues, whether they are design or quality control issues.
    Last edited by gizmo; August 25th, 2008 at 09:12 AM.
    [SIGPIC][/SIGPIC]

  6. #6
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    Overall I still find the price, quality, and "feel" of a RM hard to beat! I do think the company was hit pretty hard with demand and with that some things just slip through. I am proud to say that RM's are still made in USA (NYC) and I hope that they continue.
    W I S H ♥ L I S T
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  7. #7
    KAY lambdalady2's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    I agree ZG!! All these jobs being out sourced sucks for all of us!! I am also glad the products are made in the U.S
    Count down to...love
    :The_bag_forum:

  8. #8
    RM Ticked Off!
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    Default Re: Who has had issues with quality on an RM bag?

    Zombs, you got your bag from Luna Boston yes? is that how you were able to get your issues resolved rather quickly? it's good to hear that you were able to take care of them.
    Wishlist: get out of debt

    so totally :banned2:


  9. #9
    Bag Fan Newbie
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    Default Re: Who has had issues with quality on an RM bag?

    I love Rebecca Minkoff. Her designs are so cute!! I saw on hautelook.com that they are having a sample sale on her new collection on monday!! Huge discounts on this site, like 75%. I can't wait.

  10. #10
    ♥'s RM Jess's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    My MAB was in great condition when I got it!! I heard they scratch easily though. Nikki's are the bags with the miss matched panels - that would drive me nuts!!

  11. #11
    *The TBF Elite* Maeveyblue's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    I wasn't thrilled with the quality of the leather on my forest green one but just assumed that was the quality. The ones I have seen on Luna Boston look so soft and supple.
    Thinking of...
    Chanel Black Jumbo
    LV Artsy MM
    Holy Grail: Chanel 06 Bleu Fonce Jumbo


    In the middle of every difficulty lies opportunity."
    ~Einstein~

  12. #12
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    Quote Originally Posted by this1chick View Post
    Zombs, you got your bag from Luna Boston yes? is that how you were able to get your issues resolved rather quickly? it's good to hear that you were able to take care of them.
    Sorry, I didn't see this post. I bought mine from Von Maur, which has excellent CS!
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  13. #13
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    Quote Originally Posted by Maeveyblue View Post
    I wasn't thrilled with the quality of the leather on my forest green one but just assumed that was the quality. The ones I have seen on Luna Boston look so soft and supple.
    Each color of leather has a different texture to it. Like the Night MA's are so soft and smooshy then the Persimmion has almost a glazed look with a bit of structure. The Deep purple is really soft but it also has more structure than the Night. It just depends on the color really.

    I do feel that RM's are great quality especially for the price!
    W I S H ♥ L I S T
    Loving my collection!

  14. #14
    *The TBF Elite* Maeveyblue's Avatar
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    Default Re: Who has had issues with quality on an RM bag?

    Quote Originally Posted by Zombiegirl View Post
    Each color of leather has a different texture to it. Like the Night MA's are so soft and smooshy then the Persimmion has almost a glazed look with a bit of structure. The Deep purple is really soft but it also has more structure than the Night. It just depends on the color really.

    I do feel that RM's are great quality especially for the price!
    I had an idea it was that way. The pale green and violet bags look so soft and smooshy. And my forest green is so defined. It's not horrible, just not pettable (as my husband would say) like my Bal and Linea bags.
    Thinking of...
    Chanel Black Jumbo
    LV Artsy MM
    Holy Grail: Chanel 06 Bleu Fonce Jumbo


    In the middle of every difficulty lies opportunity."
    ~Einstein~

  15. #15
    I give up ^_^
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    Default Re: Who has had issues with quality on an RM bag?

    Quote Originally Posted by loveslove View Post
    I love Rebecca Minkoff. Her designs are so cute!! I saw on hautelook.com that they are having a sample sale on her new collection on monday!! Huge discounts on this site, like 75%. I can't wait.
    I got the email, I wonde how good the selection is going to be

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