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  1. #1
    SAUCY! GUNG's Avatar
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    Default My repair experience with RM

    .....was AWESOME!

    I'm know there are some women who complain left and right about RM CS, but quite frankly, I don't know what they are talking about; I am nothing less than overjoyed at my experience. I sent my Wine Matinee in to get her handles sealed and reinforced. When I sent the bag in, it was missing the two long tassels on the front and back and I had all but given up hope on finding them. When I got my Matinee back with her BEAUTIFUL new reinforced handles, she also had a pair of brand new tassels on as well. The icing on the cake? The brand new dust bag, neatly tucked into my perfectly stuffed bag.

    RM Customer fo life!

    Check out the sealed handles! No more raw edges!
    Eeee, and those beautiful taasels! This is the one bag where Im going to leave them long (for a gorgeous flirty look!)








    and here's a picture of my newly revamped Matinee with her Wine siblings! The Matinee's leather outshines the Nikki and Matinee's by far. It is thicker, more buttery, and just plain gorgeous all around.


  2. #2
    nicole iheartmjnicole's Avatar
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    Default Re: My repair experience with RM

    I'm glad you had such a good experience GUNG. I know when I interned we had to be extra careful with all the repairs! It takes a lot of care to pack them and ship them to be fixed and then get them back to everyone!! The bag looks beautiful by the way


    Wish-list:
    LV Damier Neverfull
    Balenciaga

  3. #3
    Totally Purse Obsessed
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    Default Re: My repair experience with RM

    Thanks for sharing your great experience Gung, because more often than not, all you
    tend to hear about are the complaints. It's nice to hear some positives for a change.

  4. #4
    \(^.^)/ Jennifer's Avatar
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    Default Re: My repair experience with RM

    First I just want to say that I love-love your Wine Matinee (and her gorgeous siblings!)

    Also I'm glad you had an amazing experience with getting your handles repaired! And they gave you new straps?? That's so sweet! Did they charge you for the repairs?

  5. #5
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: My repair experience with RM

    Gorgeous pics Gung!!

    So glad your repair experience was excellent!! I love happy endings!
    W I S H ♥ L I S T
    Loving my collection!

  6. #6
    SAUCY! GUNG's Avatar
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    Default Re: My repair experience with RM

    Thanks everyone!

    @ Jennifer: NO! I didn't pay a dime for repairs! It came back expertly repaired, and with so many extra little perks/touches, I was just blown away!

  7. #7
    *Moderator* vuittongirlxoxo's Avatar
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    Default Re: My repair experience with RM

    That's awesome that you got your bag repaired for nothing! It's good to hear something positive about RM repairs.

    wishlist..
    .sofia coppola monogram
    .vernis alma mm in pomme d'amour
    .artsy mm
    .python galliera pm
    .monogram galliera pm

  8. #8
    RM Bag Lover! Starlight30's Avatar
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    Default Re: My repair experience with RM

    I too have had a good experience with RM's CS and bag repair! It does take some time for them to initially get the ball rolling, but once they do the whole process generally is about a month (or less).

    BTW Gung I love your wine matinee!

  9. #9
    SAUCY! GUNG's Avatar
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    Default Re: My repair experience with RM

    Thanks^

    In a heart wrenching decision, I decided to let the Mattie go. Even a Wine addict like me can't justify a Wine Nikki, MAM, and a MAC, as well as a Matinee o.O! I have loved that bag immensely though and am sure she has gone to an equally loving home =)

  10. #10
    SAUCY! GUNG's Avatar
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    Default Re: My repair experience with RM

    I had another repair come back! Introducing Choco-MAM!

    She had a slew of work done. It kind of reminds me of a bag facelift lol.

    Sigh. Shes so pretty. Theres nothing like a soft buttery brown satchel =)





    Recovering bag addict now indulges in pseudo-moderation

  11. #11
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: My repair experience with RM

    GUNG, what all did you have repaired on your MAM?

    *BTW, she looks brand spankin' new!!
    W I S H ♥ L I S T
    Loving my collection!

  12. #12
    *The TBF Elite* FedUp's Avatar
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    Default Re: My repair experience with RM

    same question GUNG, what repairs did you have done?
    "You never know how strong you are, until being strong is the only choice you have."

  13. #13
    SAUCY! GUNG's Avatar
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    Default Re: My repair experience with RM

    Hey guys, there were repairs for the following:

    Broken zipper pull which had snapped off
    Missing foot
    Replacement of pull on front

    Now its perfect! =)
    Recovering bag addict now indulges in pseudo-moderation

  14. #14
    RM Bag Lover! Starlight30's Avatar
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    Default Re: My repair experience with RM

    The chocolate looks so yummy! I need to pull out my MAB to use..and sniff, since chocolate leather smells awesome!

  15. #15
    In Love With a Fairytale Alpengold's Avatar
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    Default Re: My repair experience with RM

    Your bags looks perfect. I love your wine pile:-)

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