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  1. #1
    \(^.^)/ Jennifer's Avatar
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    Mellow Does anyone have WaMu?

    I've never had any issue with them since I opened my very first account (2001).

    Well, recently Chase bought Washington Mutual and I was told that my card would still work until the expiration date, which isn't for another year.

    So today, like any other day I decided to go downstairs for my daily coffee fix, but I needed to take some cash out because I wanted to go to pike street and get some flowers. I put my card in, attempted to withdrawal $20 and got this message: "This Card is Not Supported"

    Whaaaaat? I tried it again, and again, and again. 3 times before the concierge was like, is everything okay? I asked him if the machine was out of money? Or if he's seen that message before.. he tried it with his card and was able to get cash back. Weird. So I was just thinking that machine didn't like my bank card for whatever reason, so I went about my way to get coffee. Once again, that message popped up.. good thing I had cash, but super embarrassing.

    So I called the number on the back of the card. Sat on the phone for 20 minutes and finally got through... the lady on the other end said my account was closed. Thinking it was a simple mistake, and trying to stay very calm. I nicely asked, "what do you mean closed?" She said something like, "I'm sorry but I'm not sure of the reason.. it just says account has been suspended on my end". I snapped back "where did my money go? money doesn't just disappear!" I was freaking out, thinking oh my gosh did someone get into my account. How could this happen to me?

    So she says "I can transfer you to someone who may be able to answer all of your questions".... so I waited on hold for 20 minutes..

    New lady picked up the phone, and I explained to her the whole situation. She says it's because WaMu has officially converted over to Chase and all the old WaMu cards have been deactivated. I was a little bit upset because they never sent me an email, or anything in the mail (and why the f didn't the first person I spoke with tell me that!!). I never even received a new card! She also said that the only way I can access my money is by going into one of the branches and pulling money out. Which I have to do for the next 1-2 weeks until I get a new card in the mail!

    How the heck am I suppose to buy anything online?? Sample Sales!! I n-e-e-d them!


  2. #2
    Karen linvline's Avatar
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    Default Re: Does anyone have WaMu?

    OUCH!!!!!!!!!!! i feel your pain Jennifer. I have wamu credit card but not checking account tho. It still works fine..(keep my finger crossed).

    But I had the same experience like you with my BOA debit card. First I lost my card, then they send a replacement which works fine, but after 1 month, when i tried to pay for my groceries, the machine can't read my card. I tried it again and again too, and i gave up cause the line was getting longer. I paid with cash, and it super embarrassing too. THen i went to the ATM machine and it said they card was canceled!!! I called the bank and found out that someone called and request cancellation I was very pissed as they need my last 4 digit of social to do that, and they have no record the reason why "someone" request for cancellation. THen i have to go to the bank, get in line, withdraw money for next 2 weeks before i get my new card.

    It STINKS!!! I hope you can get yours quicker tho, may be just use the credit card?
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  3. #3
    \(^.^)/ Jennifer's Avatar
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    Default Re: Does anyone have WaMu?

    That's horrible karen.. yeah I've always thought you needed the last 4 to cancel a card or something. These darn banks, lol.

    .. Also you may want to call and make sure that your WaMu CC will still work. The person on the phone made it sound like today was the offical day that WaMu is no more.. oh my gosh, just thought of something.. I just payed some bills with wamu checks

  4. #4
    Karen linvline's Avatar
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    Default Re: Does anyone have WaMu?

    :O
    oh nooooooooo you need to call them, otherwise they will charge you bounce check fee..
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  5. #5
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Does anyone have WaMu?

    We've never had a card get canceled when one bank was bought out by another bank. Mr BRS did, however, have issues when MBNA was taken over by BOA. He had a credit card and when BOA took control of his account, they decided to jack the interest rate WAY up. Don't ask me why, MBNA never once did that. So he ended up canceling the card anyway because that was the only way to opt out of the "new user agreement". It was ridiculous, really. He was never late on making payments and he always paid more than the minimum amount and yet they still felt the need to screw him with an outrageous interest rate that he never agreed to.

  6. #6
    LvoeMyOhana cruznit1436's Avatar
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    Default Re: Does anyone have WaMu?

    I really don't like the new chase..I had wamu and loved them because they had the free scores and ever since they've converted to Chase i've already had problems...i hate when this happens...i think it's wrong that they didn't even notify you...I didn't even know that they could do that...Sorry, i hope you get it straightened..
    SuperMom


  7. #7
    Bag Admirer
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    Default Re: Does anyone have WaMu?

    Wow thats like my worst nightmare...Going to use a card and have it not work lol. Evertime they slide it im like is it gonna not work..even though i know it should lol

  8. #8
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    Default Re: Does anyone have WaMu?

    Yikes, what a pain in the rump. My first mortgage was with WaMu, which was sold to another mortgage co. I didn't notice any difference, but that was 15 years ago. Until recently I had a checking account with Chase. During my husband's illness, his pay was not being deposited directly - I was receiving a check and physically depositing it. Well, Chase started charging me $10.00 per month for not having direct deposit. Pretty stupid if you ask me. I was still making deposits and staying well above the minimum deposit requirement. Their customer service rep. was very rude and seemed to have the "we don't care about our customers - I just work here" kind of attitude. Anyway, I switched to a Credit Union and I am much happier. I'm sick of the big profit making banks.

  9. #9
    RM Bag Lover! Starlight30's Avatar
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    Default Re: Does anyone have WaMu?

    I have a wamu checking account and credit card. Chase sent me a new debit card to replace the wamu card, and all I did was activate the Chase card. The only thing different was a new card number- the wamu account number hasn't changed yet (but I'm sure it will).
    There are a ton of Chase banks here in TX, but I don't remember seeing any branches in WA. I wonder if this had anything to do with what happened?

    AS for BOA...they are my primary bank. I love their online bill pay website. I did get a debit card once that didn't work....probably the magnetic reader was FU. I got another card and it was fine.

  10. #10
    A little eccentric warhols__muse's Avatar
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    Default Re: Does anyone have WaMu?

    Chase bought out WaMu because they were suffering in the prime mortgage crisis. That is also why BOA is buying Countrywide.

    The prime mortgage is killing a lot of banks, and other financial companies, this is the reason why larger banks are acquiring these institutions.
    If love is the answer, what is the question?

  11. #11
    The Bag Star jadore's Avatar
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    Default Re: Does anyone have WaMu?

    i'm sorry that happened to you Jennifer.
    i totally feel you on how embarrassing it is when the cashier tells me that my card is declined, i get totally confused/embarrassed/angry/insert emotion here. lol.

    i still have the old wamu card and it still works fine for me. chase hasn't sent me a new card but they've sent my mom a new card so i called them and they said it was fine for me to keep using it, i guess i should just request a new card while i'm at it.. i really like wamu so that's why i'm not switching to another bank. i hope chase doesn't mess it up! haha.


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  12. #12
    A little eccentric warhols__muse's Avatar
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    Default Re: Does anyone have WaMu?

    From my personal experience, Chase has a lot of hidden fees. I recently transferred to BancFirst, now I hate them too, mostly because they are slow and inefficient (and make up pathetic excuses).

    It's hard to find a good bank.
    If love is the answer, what is the question?

  13. #13
    Bag Hoarder CalGal98's Avatar
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    Default Re: Does anyone have WaMu?

    Well, I'm in the triple hell of Chase, and I'm constantly "chasing" down my accounts.

    First, I had a WAMU Checking/Savings, CC accounts. they were nicely linked on one site - could check balances, pay CC, free credit ratings, etc. Then right as the mortgage crisis was hitting on August, WAMU raised my interest rate to double what it was (from 9% to 19%!!). never a late payment, nowhere near the credit limit. I had to close the CC account to opt-out of the higher rate.

    Surprise Surprise - one month later - they went under.

    then, my student loan was bought out by Chase in November. So - that meant new user-name, password. Okay fine.

    Then Chase took over the WAMU online sites. No access for a week, CC and Banking no longer linked. Oh, yes, the fun part - create NEW USER NAMES for each account. Can't use the same one twice, can't duplicate passwords. I'm constantly getting locked out of one or another because I can't get them straight!!!

    I've asked why in the world they can't link all the accounts together, and their response was that each item was a separate acquisition and they cannot link everything.


    /rant

    Oh, and I changed to my Credit Union at work (was previously just a savings) as my primary bank account and have LOVED it!! They provide such excellent CS, totally monitor everything, call when they suspect purchases (um, thought my designer bag spree in December was fraud), never a wait, and have cookies and water every time I visit.

  14. #14
    Life is Beach bags-lover's Avatar
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    Default Re: Does anyone have WaMu?

    oh my goodness, I am banking with Wamu, but I have never received any replacement debit cards whatsoever Does it mean, I must now calling them. Up until the May 24th, I was able to login into my bank account and check my balance but yesterday I tried to login to check my account, the message said that I couldn't do it. It then directed me to chase.com and they say for online banking, depending on where you are, it may take couple months. But they also said that the debit card, telephone banking should be working fine without problem. Now, I am starting to get worry.
    On Purse Ban

  15. #15
    Rising Bag Star
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    Default Re: Does anyone have WaMu?

    I have Wamu and when they changed over my husband went to withdraw money from savings and the guy told him there was no savings! My husband almost flipped! Anyways after researching they figured it was a mistake and he was looking at an old account we had closed! Sometimes they're just not too bright. I still have my old cards and they all work just fine. It sucks to go without a debit card.
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