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  1. #1
    Moderator and Blogger boysRsmelly's Avatar
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    Default My debit card number was stolen

    I got a letter in the mail from my bank saying that they would be sending me a new debit card soon. There was a breach in security at the company that manages the Visa debit cards for my bank. So a couple of weeks passed and nothing. Then I was looking at my bank account online yesterday and noticed a weird looking transaction. Money was taken out of my account and then credited again almost immediately (only the amounts were slightly different). They were for over $200 so I was like "WTF?" The name of the company that the transaction was at was given as West Jet. I'm thinking "what the heck is West Jet?" Sooooooo.... I spent 2 hours at the bank today as they tried to figured out what the heck happened. Apparently West Jet is a Canadian airline! Someone had used my card to buy a plane ticket and then they just put their name in as the passenger. They asked me if I knew a so-and-so and I said no. I guess the airline had gotten suspicious the day after the tickets were purchased and canceled the transaction. The reason that the amounts were different was because the exchange rate between US and Canadian dollars had changed (even though it had been less than 24 hours ). So anyway... the bank is going to give me back the little bit of money I was shorted when it was credited back to my account. I have my new card now and it has been activated, so hopefully this person won't be able to buy anything else on my account. The lady at the bank said to just watch my account. I'm worried now because I have no clue what kinds of info someone could get from hacking into the Visa card company's database. Could this person have other info besides my name and account number?

  2. #2
    I am now LVholicmum juicyholicmum's Avatar
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    Default Re: My debit card number was stolen

    OMG bRs thats awful... I sure hope this person doesn't have any other info about you! Did they change your card no.?

  3. #3
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: My debit card number was stolen

    Quote Originally Posted by juicyholicmum View Post
    OMG bRs thats awful... I sure hope this person doesn't have any other info about you! Did they change your card no.?
    Yes, the new card has a different number and the old one has been deactivated.

  4. #4
    LvoeMyOhana cruznit1436's Avatar
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    Default Re: My debit card number was stolen

    I'm sorry to hear about that happening....It's ashame that some people have to steal...or try to steal to get things that they want....I'm glad you and your bank got it straightened out...
    SuperMom


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    I am now LVholicmum juicyholicmum's Avatar
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    Default Re: My debit card number was stolen

    Quote Originally Posted by boysRsmelly View Post
    Yes, the new card has a different number and the old one has been deactivated.
    oH Thank god!!! Sorry you have to go through that!

  6. #6
    *Moderator* vuittongirlxoxo's Avatar
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    Default Re: My debit card number was stolen

    I'm so sorry this happened bRs. You should be okay now that you have a new card number. I am sure the person who stole your card is just going to move on to someone else, especially if you could have potentially found out their name from the plane ticket. That is awful. I would just keep an extra eye on the account for suspicious activity. Good luck.

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  7. #7
    Official Bagista Sammy's Avatar
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    Default Re: My debit card number was stolen

    Quote Originally Posted by boysRsmelly View Post
    I got a letter in the mail from my bank saying that they would be sending me a new debit card soon. There was a breach in security at the company that manages the Visa debit cards for my bank. So a couple of weeks passed and nothing. Then I was looking at my bank account online yesterday and noticed a weird looking transaction. Money was taken out of my account and then credited again almost immediately (only the amounts were slightly different). They were for over $200 so I was like "WTF?" The name of the company that the transaction was at was given as West Jet. I'm thinking "what the heck is West Jet?" Sooooooo.... I spent 2 hours at the bank today as they tried to figured out what the heck happened. Apparently West Jet is a Canadian airline! Someone had used my card to buy a plane ticket and then they just put their name in as the passenger. They asked me if I knew a so-and-so and I said no. I guess the airline had gotten suspicious the day after the tickets were purchased and canceled the transaction. The reason that the amounts were different was because the exchange rate between US and Canadian dollars had changed (even though it had been less than 24 hours ). So anyway... the bank is going to give me back the little bit of money I was shorted when it was credited back to my account. I have my new card now and it has been activated, so hopefully this person won't be able to buy anything else on my account. The lady at the bank said to just watch my account. I'm worried now because I have no clue what kinds of info someone could get from hacking into the Visa card company's database. Could this person have other info besides my name and account number?
    I'm so sorry this happened. It is such a hassle.

    To answer your question, yes, they could have more information on you than just your name and account number. I would call all three credit bureaus and put a credit freeze on your files. It should be free, and you can keep it on for as long as you like (to take it off it requires written consent from you). During the freeze, anytime a line of credit is applied for or before any changes are applied to your file, you will be contacted and will have to give verbal consent (along with a certain password and answering security questions) before the credit lines and/or changes are approved and put on your file.

    Now, most likely, they don't have any other information on you. But it is better to be safe than sorry, and especially in this case. Dealing with identity theft can take a long time to be taken care of and can hurt your credit score.

  8. #8
    \(^.^)/ Jennifer's Avatar
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    Default Re: My debit card number was stolen

    Gees that's horrible! I am so sorry brs, It's a good thing you caught it in time

    So what happens next in this type of situation.. can you get the name from the airline? I hope they catch the person before they do it to again

  9. #9
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: My debit card number was stolen

    Wow! So sorry bRs!

    Our bank froze our debit cards a couple of years ago due to "over seas suspicious activity". That was the reason they gave us and we had to get new cards. It was a hassle because it was the day before Black Friday!!
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  10. #10
    I give up ^_^
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    Default Re: My debit card number was stolen

    What a PITA!! I am glad you got it all worked out and I am glad the airline cancel the thieve's plane ticket. I hope, because they have their name, they get caught for stealing from you.

  11. #11
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: My debit card number was stolen

    I found the information website about the security breach and it gave a phone number to call with questions. I spoke to someone with the company and they said a virus had been planted in their system by a hacker. They didn't know how many account numbers had been compromised, but they said that the only thing the hacker could have gotten was an account number and name. No other personal information was in the system. He said it wasn't necessary to file a fraud alert as long as the bank has the problem taken care of.

  12. #12
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: My debit card number was stolen

    Quote Originally Posted by Maria View Post
    What a PITA!! I am glad you got it all worked out and I am glad the airline cancel the thieve's plane ticket. I hope, because they have their name, they get caught for stealing from you.
    Yeah, unfortunately I don't know if I will ever find out since it is in Canada and the person with the airline didn't seem to want to disclose too much info to the person at my bank. All they said was that the transaction looked suspicious so they canceled it.

  13. #13
    Official Bagista Sammy's Avatar
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    Default Re: My debit card number was stolen

    Quote Originally Posted by Jennifer View Post
    Gees that's horrible! I am so sorry brs, It's a good thing you caught it in time

    So what happens next in this type of situation.. can you get the name from the airline? I hope they catch the person before they do it to again
    I believe the bank could go after the person who committed the fraud. What would probably be easier though would be to go to the police station and filed a report. I don't know if the airline will give bRs the name of the person, but the police would be able to get that information. It might take awhile either way.

  14. #14
    I give up ^_^
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    Default Re: My debit card number was stolen

    ^^^ That is so not fair, I mean aren't they supposed to report this type of things? Well, I am glad you are getting your money back and a new card, I wonder how it happened. I was told once to always do credit instead of debit, even with the debit cards so you won't have to punch your PIN in and it would be harder for someone to still your info. But sometimes they don't even need your PIN to steal from you, such a shame.

  15. #15
    Official Bagista Sammy's Avatar
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    Default Re: My debit card number was stolen

    Quote Originally Posted by boysRsmelly View Post
    I found the information website about the security breach and it gave a phone number to call with questions. I spoke to someone with the company and they said a virus had been planted in their system by a hacker. They didn't know how many account numbers had been compromised, but they said that the only thing the hacker could have gotten was an account number and name. No other personal information was in the system. He said it wasn't necessary to file a fraud alert as long as the bank has the problem taken care of.
    I'm glad to hear that. One less thing to worry about.

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