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  1. #1
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    Default Lost receipt... beg for advice

    Hello all, my friend have recently bought a Birkin bag at Hermes Bern and unfortunately she left the receipt in the tax refund envelope and have since sent it off, so she is without one now.

    She's wondering what's the best thing for her to do. Whether to contact the store directly (which could be quite inconvenient as we're now in Australia) and ask for a reprint for the receipt or whether we should just go to the local Sydney Hermes store and ask for the bag to be authenticated and get a proof of authenticity statement of some sort?

    Finally, does anyone know whether a Birkin without a receipt makes any difference in terms of getting 'warranty' and future refurbishments? I guess Hermes is able to identify everything about the bag (which craftsman made it, when etc) without the receipt.

    Thank you all for your advice!

  2. #2
    \(^.^)/ Jennifer's Avatar
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    Default Re: Lost receipt... beg for advice

    hey mudmud, welcome to TBF!

    Hum. I'm really not sure how tax refunds in Australia work. In the US you don't send your receipts in. If you have someone else do your taxes then you send your receipts to an accountant then they mail them back. <- And if that's what happened then I'm sure she can give them a call.

    If it were me, I would stroll down to the local Hermes and explain to them the situation and ask those questions about 'warranty' and future refurbishments.


    < sorry if not much help >

  3. #3
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    Default Re: Lost receipt... beg for advice

    Quote Originally Posted by mudmud View Post
    Hello all, my friend have recently bought a Birkin bag at Hermes Bern and unfortunately she left the receipt in the tax refund envelope and have since sent it off, so she is without one now.

    She's wondering what's the best thing for her to do. Whether to contact the store directly (which could be quite inconvenient as we're now in Australia) and ask for a reprint for the receipt
    Your friend can contact the store that she bought the Birkin from and ask for a reprint of the original receipt.

    or whether we should just go to the local Sydney Hermes store and ask for the bag to be authenticated and get a proof of authenticity statement of some sort?
    I don't understand why she would want to have the Birkin authenticate in Sydney if she bought it directly from a Hermes shop in the first place?? Buying from their boutique was already the best proof of authenticity unless she is planning on selling it later.... FYI, Hermes will not authenticate any bag that was not purchased from their shops and they will not write any authenticity statement for anyone. Just like LV does not provide this service either.

    Finally, does anyone know whether a Birkin without a receipt makes any difference in terms of getting 'warranty' and future refurbishments? I guess Hermes is able to identify everything about the bag (which craftsman made it, when etc) without the receipt.
    As long as the bag is authentic, Hermes will provide the service of polishing or refurbishing even if the bag is 30 or 40 years old.

    Hope this helps

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