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  1. #31
    \(^.^)/ Jennifer's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Such a hassle for such a little thing.

  2. #32
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Do you have a Tandy Leather near? If not check out their website, they might have something close to what you are looking for. (Sorry, would link Tandy but I haven't figured out how to copy and paste on this phone. :/ )
    Good luck bRs!
    W I S H ♥ L I S T
    Loving my collection!

  3. #33
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Jennifer - Yeah, it seems that way, doesn't it? Of course it didn't help that that one lady was a beotch.

    Z - We don't have a Tandy Leather here. I looked at the website and they have rivets labeled as "antiqued nickel" but it's difficult to tell if they would match any better than the one the shoe guy had. Plus you have the buy a package of 100...

  4. #34
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    So... I think I'm giving up. I sent two e-mails to Olivia Harris (since the Gryson website is down) and I posted on their fb page. Absolutely no response whatsoever. How disappointing! I can't say that the customer service is horrible... it's just plain nonexistent. The lady at VM never called me back either, but I'm guessing they don't have any contact information for Gryson either. I guess I will just have to settle for the rivet that the shoe repair place had. It wasn't a perfect match, but it looked better than the other rivets I saw. I will probably go there next week.

    I guess this serves as a warning for people buying a Gryson or Olivia Harris bag. Don't expect to get a response from the company about any concerns you may have. All I wanted was to see if they had a matching rivet they could send me. At the very least, they should have answered my e-mail. It would have been nice to know either way (if a rivet could have been obtained or not, I mean).

  5. #35
    \(^.^)/ Jennifer's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Gesh that's ridiculous. You should write a post about this -- a heads up.. no customer service.

    That really sucks! Sorry about your experience

  6. #36
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Yeah, maybe I will write a post about it. That way people can see how I fixed it (when I get it fixed, that is).

  7. #37
    ♥ Moderator ♥ Zombiegirl's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I'm really sorry bRs! I am having the same type of issue with GUSTTO!
    W I S H ♥ L I S T
    Loving my collection!

  8. #38
    \(^.^)/ Jennifer's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I wonder if anyone else has had issues with this happening with their Gryson bags. I guess it's just one of those things that might happen.. a defect. I'm just surprised that their website is completely blank. No contact. Seriously should serve as a warning to anyone looking to buy one of their bags.

    Uh oh Z, what happened to your new Gustto?? Thread it!

  9. #39
    Bag Admirer zeebra's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I'm glad I saw this thread. I didn't know that they didn't have any customer service.

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