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  1. #16
    RM Bag Lover! Starlight30's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I recently got an OH satchel myself. I got a washed leather bag, which turned out to be more distressed than I thought it would be, not to mention flimsier too. I hope it holds up ok. I do like the lambskin, but the quality isn't what I'm used to for the price.

  2. #17
    *Moderator* vuittongirlxoxo's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I'm sorry, bRs! That stinks.. I hope you can have it fixed!!

    wishlist..
    .sofia coppola monogram
    .vernis alma mm in pomme d'amour
    .artsy mm
    .python galliera pm
    .monogram galliera pm

  3. #18
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Okay, no response from OH yet. I called a place that was listed in the phone book. They said that they could take a look at it. There are no guarantees that they could match the color though. They couldn't give me an estimate on the cost though over the phone. They said that they had to look at it first.

  4. #19
    \(^.^)/ Jennifer's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Hopefully they're just busy over at O.H. that's why they haven't responded yet. Even though it's not a OH bag, it's still in the family and they should forward your email to that department.

    When are you going to take it in? I hope the repair shop doesn't give you a ridiculous quote... after all it is just a rivet and should take no more than 30 seconds for them to fix

  5. #20
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    ^^^ They are located downtown so I'll probably try to go tomorrow. And yeah, hopefully it isn't some ridiculous amount. Do you have any idea what would be considered reasonable?

  6. #21
    \(^.^)/ Jennifer's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Well you can buy a 100 pack for like $10 so I wouldn't imagine it costing that much. I really have no idea though.

    I hope they have one that looks similar!

  7. #22
    ♥'s RM Jess's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I hope they can fix it!! Keep us updated!

  8. #23
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    SO...
    The first place I went to wasn't too helpful. They only had these bright shiny silver rivets and the lady said it would be $10 to put it on. She asked me about maybe getting one from the company. I explained to her my lack of luck in that route and then she made some snide comment about my bag and pretty much said that it was crap and the company (Gryson) was crap. Although I seriously doubt she even knows anything about them or has even heard of them. She had fake Coach bags hanging on the wall for sale though...

    The second place I went to has a rivet that is better, but it doesn't quite match. The hardware on my bag is kind of an antiqued nickel and this was kind of an antiqued brass. It didn't look horrible... certainly better than having the bright shiny silver rivet put in there. They said it would only be $5 to put it in there.

    After that, I decided to stop at VM. They used to carry Gryson there, so I was hoping maybe they would have some contact info for the company. The lady working there had never even heard of Gryson, but said she had only worked there for a couple of months. She tried calling the buyer's office to see if they had any info, but she didn't get an answer. So she said she would try later and then give me a call.

  9. #24
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I still haven't received a response from Gryson... or VM. How long do I wait before I give up and have the non-matching rivet put in?

  10. #25
    *The TBF Elite* FedUp's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    That is pretty bad. You would expect them to respond by now

    It is a relatively small repair, so does not make sense to send it to an online repair place
    "You never know how strong you are, until being strong is the only choice you have."

  11. #26
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    ^^^ I was just hoping maybe they could send me a matching rivet.

  12. #27
    *The TBF Elite* FedUp's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I think you need to called Gryson again and demand a bit of "customer service" from them. Unfortunately being polite and patient does not always yield a response.
    "You never know how strong you are, until being strong is the only choice you have."

  13. #28
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    I never called them because I cannot find a phone number for them. I tried to e-mail them via Olivia Harris. And yeah... it's been a week.

  14. #29
    \(^.^)/ Jennifer's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Darn, sorry to hear about your bad luck at the first leather repair place. Do you have a craft stores in your area that you can check out, maybe see if they have any that look close there?

    You should forward the email to their facebook page I'm sure who ever is managing that page could help you out! Hopefully, that is.

  15. #30
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: Upset... my Gryson Skye just broke!

    Oh good idea! Maybe I'll give that a try! As for craft stores, I think they mostly just have the shiny rivets. But I'll take a look.

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