July 24th, 2009, 10:20 AM #1
I bought a beautiful Longchamp bag several years ago. It's a large polished leather tote bag and I loved it so much I was afraid to use it. This beautiful bag sat in my closet for years. Finally, I decided to start using it. What a disappointment! The leather started blistering and even started to wear away from the handle.
We now have a Longchamp store in downtown San Francisco, and I took my tattered-looking Longchamp bag in for repair. I must stress that the ladies and gentlemen were all very nice and helpful at the SF location.
Today, I received a call from Cheryl at Longchamp US headquarters in New Jersey telling me "there isn't anything that they can do for my bag." They won't even repair it! She said that they will only service bags that are five years old or less. Also, that Longchamp doesn't offer a lifetime warranty for their handbags. I told her that even Coach will repair their handbags for the life of the bag.
So, what does that tell you? Don't waste your hard-earned money on a handbag that will only be suitable for the Good Will pile in five years!
Even after I told Cheryl that I was very disappointed in their lack of customer service, she didn't seem to care. Well, I'm a professional in the health and beauty industry and write two on-line beauty blogs. She still didn't care.
Don't buy Longchamp! They will not stand behind their products. If you buy a designer handbag, buy from a company that will stand behind the quality of their products!
July 24th, 2009, 02:48 PM #2
i totally agree with you SF girl. Had used a longchamp for 2 years and i experienced the blistering of leather at the handles and at the edges of the bag. And my Comment? NEVER A LONGCHAMP AGAIN.
July 24th, 2009, 04:39 PM #3
That bites. Im sorry about your bad experience. I can't recall ever owning any Longchamp items. In any event, I think that high end handbag companies ought to have the utmost respect for their buyers. The bags we buy are expensive and we ecxpect the quality to reflect that price point. This may be a little irrelevant, but I went to Costco the other day and bought about $500 worth of groceries/supplies.
We had two carts full of stuff packed full into our car, and you know what....? All those many many things we bought didn't even add up to the price of one of my handbags. My point? As consumers, we choose to spend our money on the things we want and need, and when we make the choice to spend our hard earned dollars on a luxury handbag, we ought to be guaranteed 1. Impeccable customer service and 2. A handbag that is durable, lasting, and of the highest quality.
Steps off soap box delicately =)
July 28th, 2009, 12:36 AM #4
longchamps is one of those pretend luxury companies that I won't buy from. The only reason everyone knows about it now is because 1-2 years ago those differnt coloured nylon totes were really popular in France and everyone was carrying them. They've since fallen out of fashion, but because the world copies everything France does, now these bags are EVERYWHERE! I see at least a dozen a day in my daily travels.
July 28th, 2009, 08:36 AM #5
People are ALWAYS buying the nylon totes and Saks. I think people buy them around here because they think, "Oh, it's $125 for this tote, it's designer."
Plus they're a little too preppy for me. Every preppy girl around here has one.
Sorry you had such a bad experience with them!Mrs. Lawson
February 4th, 2010, 02:34 PM #6
I just had exactly the same experience as you.
I bought a small Le Pliage in 2006 in London Harrods, and it was a limited color, a light coral pink. However, after 5 months not-so-frequent-using, the bag started to get weird bubbles all over on the surface, so you can imagine how awkward it look like.. Therefore, I 've stored this bag in my closet ever since.
Last December, I found some interesting posts on a Chinese fashion forum - it was Longchamp using a different material in 2006 to cause the bubbling problem on those Le Pliages. They never announce it to the public. They assumed the customers have to find it out by ourselves.
So after reading the post, I complained to their USA headquarter (stil it was inl December of 2009), and Cheryl at their customer service told me it's too late for them to do anything because they don't have a lifetime warranty... (she totally used the same words as you described in your case!)
The bubbling problem wasn't caused by me, and they never say anything to their customers. How would they expect us to know their factory or material problems? Now their horrible customer service told me "it's too late for us to do anything"... Hmm.. I almost couldn't believe such horrible customer service exists in the US..
I was really pissed. And I won't buy anything from this company again!
Last edited by valhsiao; February 4th, 2010 at 02:41 PM.
Users Browsing this Thread
There are currently 4 users browsing this thread. (0 members and 4 guests)