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  1. #1
    Bag Fan Newbie
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    Default Gucci Malaysia SUCKS!!

    hi all...need some advices on what to do pls...so upset with them...sent my classic gucci to them for servicing as i have not used the bag for so long..so went to KLCC to ask them for quotation...took them 3 weeks tocome back to me and said the lining of the bag need to be change, repair the handle and to polish the outer layer of the bag..they said need RM 800 for that which is fine with me...again after 1 month they call me to collect my bag and to my HORROR the bag condition look the same as before (without polishing and there is glue stain on the handle) and the lining look cheap..i ALMOST fainted
    the worse thing is that the lining is not gucci product and when asked they said they said it to their local vendor!!!! now italy refused to repair the bag and I still cannot used the bag!!! how can they change and replace the lining with a non gucci product?? pls tell me what should i do now...soooo sad

  2. #2
    \(^.^)/ Jennifer's Avatar
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    Oct 2005
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    Default Re: Gucci Malaysia SUCKS!!

    Oh wow that sounds really tragic and hard to believe. I mean it's Gucci, you would expect the utmost.

    Can we see pictures?

  3. #3
    Bag Fan Newbie
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    Default Re: Gucci Malaysia SUCKS!!

    the bag is still with them..my mistake of not taking pictures before and after the repair....what can i do now???

  4. #4
    Bag Fan Newbie
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    Default Re: Gucci Malaysia SUCKS!!

    I am so sorry for your experience - let that be a lesson to us all

  5. #5
    Bag Fan Newbie
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    Default Re: Gucci Malaysia SUCKS!!

    sorry about what happned to you! so upsetting!

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