Hang Tight, More eBay Feedback Changes Coming
By Ina Steiner
AuctionBytes.com
May 08, 2008
Sellers could hardly believe their eyes when they read eBay's January 29 manifesto announcing radical changes to the auction site, especially the news that, beginning in May, sellers would no longer be able to leave buyers negative or neutral feedback. eBay posted an update on Wednesday, giving sellers more details - and dropping another bombshell. eBay will no longer allow Mutual Feedback Withdrawal, a procedure that lets buyers and sellers withdraw their feedback ratings by mutual consent. In addition, sellers will no longer be able to use SquareTrade's online dispute resolution service to aid in feedback removal.
After much consideration, we've made the decision to remove the Mutual Feedback Withdrawal process. The reason is that - under the new rules - it opens sellers up to extortion. As part of this decision, Mutual Agreement from third-party Feedback mediation services, such as SquareTrade, will also no longer be accepted.
Users posting on eBay's Feedback discussion forum questioned why eBay had told users in January that it would "align" the Mutual Feedback Withdrawal process with the new system in the second half of 2008, but instead are doing away with it completely and giving sellers effectively no notice (eBay Forums: May 19 - eBay removing Mutual Feedback ...).
Other members could not agree what eBay meant when it said MFW "opens sellers up to extortion" as a reason for the doing away with the process. Many posters appeared unhappy with the news of the demise of MFWs.
Another user wrote that he would have no reason for addressing a buyer's concern once they had given him a negative rating. He also pointed out that the MFW process helped in cases where buyers made mistakes when leaving feedback. "So now we have no way of removing those negative feedbacks that say "Great seller! Can't wait to buy again!" (people hitting the wrong buttons) or from people who leg a neg before they really understood what was going on."
One change to feedback revealed on Wednesday favors PowerSellers at a time when small sellers are feeling increasingly alienated. eBay wrote, "In January we mentioned that we'd block buyers from leaving negative or neutral Feedback for 3 days for sellers "with a track record." Since January, we've made the decision to increase the wait period to 7 days and define "track record" as active PowerSellers who have been on eBay for at least 12 months."
eBay also announced changes it would make in messaging to buyers, such as reminders that international transactions usually take longer to complete, and stressing the need to communicate with sellers.
eBay said it was introducing a new Buyer Requirement that will allow sellers to block buyers who have been reported by other sellers for eBay buying policy violations; that it was improving the process that sellers use to report buyers for policy violations; and was expanding the scope of the existing Buyer Requirement for unpaid items, so that it supports more comprehensive blocking of buyers who have a history of non-payment.
eBay feedback changes will roll out on May 19 and include additional modifications. eBay will base a user's positive feedback percentage on the past 12 months of activity; it will remove feedback when a buyer fails to respond to the unpaid item process; and it will remove negative and neutral feedback if a member becomes suspended. Weekly repeat feedback going back to 1996 will also count in the feedback percentage.
__________________ W I S H L I S T:
Marc by Marc Jacobs: Dr. Q Groovee in fluoro menta
Rebecca Minkoff: MAB in persimmon
Rebecca Minkoff: Steady in tangerine/stone
Marc by Marc Jacobs: Airliner Magazine Clutch in black
I do have to say that the feedback changes work for me even as a sometimes seller. I HATE when you buy something and its like, I bid and paid on time - thats my part of the transaction, wheres my feedback? And you just know they are experienced with getting negative feedback so theyre holding off to see what I do first. They literally hold it over your head like if you complain they just leave the feedback because in a percentage based on their thousands of feedbacks and your handful its not even a big deal to them. As a seller I always leave feedback right away because thats what you should do, and then twice have had people leave negs because they didnt read an item description. Then theres nothing you can do! Or you leave a positive because they paid and all then they email you asking for a refund or a return even though the item is as described, they just changed their minds...you have to accept to wait for the inevitable negative!
I just so many issues with ebay, sometimes its such a pain.
i dont think th enew feedback system is fair to the seller at all.. not only is the seller unable to leave a negative for buyers that are uncooperative, but they are punished by neutral feedbacks as well.. i had over 100 feedback, (i know it is not much), but i was a powerseller with 100% feedback and now i am down to 98% bc of a neutral feedback that a buyer gave me.
First of all, the buyer complained that my bag was too small even though she had never asked for dimensions. Second of all, i had taken many pictures of my bag next to a flower vase so it would be common sense to use the vase as reference to the size of the bag. Unless i had a gigantic vase with humongous flowers, the bag could not have been that big.
I'm totally scared of selling anything on ebay now. I sold the last of my pricer items (that I was wanting to sell) just before this hit, and I don't think I could deal with the headache and stress of doing it again.
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