Thread: I find something upsetting about Chanel....

So this came as a shock to me , I was in Las Vegas last week and went into a couple of Chanel boutiques. I really wanted to find out if a bag my friend had was indeed authentic , so i asked a sales associate .... I found out that Chanel does NOT authenticate any of their products !!! whats with that? I was told by 3 SA's at 3 different locations , one gave an excuse that if they authenticate it and its not real that they can get in trouble if the person lets say says that that SA told them it was real and sells is on ebay or something , another gave me this quote " We just dont authenticate ..... if you think why....you would ....just know " This makes no sence !!! i would now rather buy a FAKE chanel bag over a 2,000$ real one because its worthless because NO ONE (unless your a chanel expert OR ACTUALLY WORK FOR CHANEL) will know if its real or fake !! this is very strange and is a complete turn off for me . how do you guys feel about this?

Originally Posted by vuittongirlxoxo

If you want a real Chanel bag, why not just buy from an authentic Chanel retailer, such as their boutiques, high end department stores or Bluefly, etc. I would never buy a FAKE Chanel just because a SA won't authenticate it.

ITA!

Originally Posted by vuittongirlxoxo

If you want a real Chanel bag, why not just buy from an authentic Chanel retailer, such as their boutiques, high end department stores or Bluefly, etc. I would never buy a FAKE Chanel just because a SA won't authenticate it.

Originally Posted by KANMP

ITA!

I feel the same way.

I guess i just don't understand why they would NOT authenticate it , doesn't it seem unreasonable?

Originally Posted by Maeveyblue

Huh.
So because some SA at a store won't authenticate a bag, which 1) isn't their job to begin with and 2) they could be held responsible for making the wrong choice, you justify that as a go ahead to buy fakes? Could you imagine some poor girl saying that the bag is a fake, when in fact it's just a vintage bag that lost the inside tag? Or how about a fake that is such a good fake that she says it is authentic and then gets fired for making the wrong call.
Sounds like you need a conversation with your conscience, not a bag forum.

Originally Posted by Maeveyblue

Huh.
So because some SA at a store won't authenticate a bag, which 1) isn't their job to begin with and 2) they could be held responsible for making the wrong choice, you justify that as a go ahead to buy fakes? Could you imagine some poor girl saying that the bag is a fake, when in fact it's just a vintage bag that lost the inside tag? Or how about a fake that is such a good fake that she says it is authentic and then gets fired for making the wrong call.
Sounds like you need a conversation with your conscience, not a bag forum.

How is it not their job to authenticate? They would clearly know if one is indeed a real or a fake . If anything if there not sure (like you said about vintage) a second opinion could be in favor . Louis Vuitton , and Gucci i know BOTH authenticate , I just found it weird that Chanel does not .

I think it's because a lot of the SA's who work at these boutiques don't have a lot of knowledge of the product that they're selling. So they don't want to be held responsible for authenticating a bag in case it's fake. We are passionate about handbags and we research the ins and outs of a handbag and we expect these SA's to feel and do the same. But to them it's just a job. I have had to correct SA's about the styles and colours of LVs or Balenciagas that they're selling as they had no clue.

Originally Posted by refusion

Chanel SAs do not authenticate items. Because some or most of them do not have the sufficient years of experience to determine the authencity of chanel vintage bags. Say, vintage chanel flaps are 10 to 20 years ago, most of them probably work like only a few months up to 4 years?

Moreover, I personally feel that if you tell them you wanna authenticate the bag, it gives them the hinge that you bought the bag either through online or from a reseller, which sorta gives them a impression that this bag is a fake (although this may not be true).

A good way to tell whether you bags bought from resellers or online are authentic, is to just walk into the store, and only request for refurbishment or repairment. When you bags are refurbished and repaired, it means your bag is authentic 100%.

That is a good idea. I suppose if it is a fake someone along the line during the refurbish process would know it was a fake!