I find something upsetting about Chanel.... - Designer Handbag & Purse Chat.. The Bag Forum

Brianterra718 · January 20th, 2009, 11:06 AM

So this came as a shock to me , I was in Las Vegas last week and went into a couple of Chanel boutiques. I really wanted to find out if a bag my friend had was indeed authentic , so i asked a sales associate .... I found out that Chanel does NOT authenticate any of their products !!! whats with that? I was told by 3 SA's at 3 different locations , one gave an excuse that if they authenticate it and its not real that they can get in trouble if the person lets say says that that SA told them it was real and sells is on ebay or something , another gave me this quote " We just dont authenticate ..... if you think why....you would ....just know " This makes no sence !!! i would now rather buy a FAKE chanel bag over a 2,000$ real one because its worthless because NO ONE (unless your a chanel expert OR ACTUALLY WORK FOR CHANEL) will know if its real or fake !! this is very strange and is a complete turn off for me . how do you guys feel about this?

vuittongirlxoxo · January 20th, 2009, 11:51 AM

If you want a real Chanel bag, why not just buy from an authentic Chanel retailer, such as their boutiques, high end department stores or Bluefly, etc. I would never buy a FAKE Chanel just because a SA won't authenticate it.

KANMP · January 20th, 2009, 11:52 AM

Quote:

Originally Posted by vuittongirlxoxo

If you want a real Chanel bag, why not just buy from an authentic Chanel retailer, such as their boutiques, high end department stores or Bluefly, etc. I would never buy a FAKE Chanel just because a SA won't authenticate it.

ITA!

coach-princess348 · January 20th, 2009, 12:09 PM

Quote:

Originally Posted by vuittongirlxoxo

If you want a real Chanel bag, why not just buy from an authentic Chanel retailer, such as their boutiques, high end department stores or Bluefly, etc. I would never buy a FAKE Chanel just because a SA won't authenticate it.

Quote:

Originally Posted by KANMP

ITA!

I feel the same way.

Jess · January 20th, 2009, 01:30 PM

Well said, Cassandra!

Brianterra718 · January 20th, 2009, 01:50 PM

I guess i just don't understand why they would NOT authenticate it , doesn't it seem unreasonable?

Maeveyblue · January 20th, 2009, 01:54 PM

Quote:

Originally Posted by Brianterra718

So this came as a shock to me , I was in Las Vegas last week and went into a couple of Chanel boutiques. I really wanted to find out if a bag my friend had was indeed authentic , so i asked a sales associate .... I found out that Chanel does NOT authenticate any of their products !!! whats with that? I was told by 3 SA's at 3 different locations , one gave an excuse that if they authenticate it and its not real that they can get in trouble if the person lets say says that that SA told them it was real and sells is on ebay or something , another gave me this quote " We just dont authenticate ..... if you think why....you would ....just know " This makes no sence !!! i would now rather buy a FAKE chanel bag over a 2,000$ real one because its worthless because NO ONE (unless your a chanel expert OR ACTUALLY WORK FOR CHANEL) will know if its real or fake !! this is very strange and is a complete turn off for me . how do you guys feel about this?

Huh.
So because some SA at a store won't authenticate a bag, which 1) isn't their job to begin with and 2) they could be held responsible for making the wrong choice, you justify that as a go ahead to buy fakes? Could you imagine some poor girl saying that the bag is a fake, when in fact it's just a vintage bag that lost the inside tag? Or how about a fake that is such a good fake that she says it is authentic and then gets fired for making the wrong call.
Sounds like you need a conversation with your conscience, not a bag forum.

KANMP · January 20th, 2009, 01:59 PM

Quote:

Originally Posted by Maeveyblue

Huh.
So because some SA at a store won't authenticate a bag, which 1) isn't their job to begin with and 2) they could be held responsible for making the wrong choice, you justify that as a go ahead to buy fakes? Could you imagine some poor girl saying that the bag is a fake, when in fact it's just a vintage bag that lost the inside tag? Or how about a fake that is such a good fake that she says it is authentic and then gets fired for making the wrong call.
Sounds like you need a conversation with your conscience, not a bag forum.

Brianterra718 · January 20th, 2009, 02:06 PM

Quote:

Originally Posted by Maeveyblue

Huh.
So because some SA at a store won't authenticate a bag, which 1) isn't their job to begin with and 2) they could be held responsible for making the wrong choice, you justify that as a go ahead to buy fakes? Could you imagine some poor girl saying that the bag is a fake, when in fact it's just a vintage bag that lost the inside tag? Or how about a fake that is such a good fake that she says it is authentic and then gets fired for making the wrong call.
Sounds like you need a conversation with your conscience, not a bag forum.

How is it not their job to authenticate? They would clearly know if one is indeed a real or a fake . If anything if there not sure (like you said about vintage) a second opinion could be in favor . Louis Vuitton , and Gucci i know BOTH authenticate , I just found it weird that Chanel does not .

Zombiegirl · January 20th, 2009, 02:27 PM

I agree. I think it is weird that Chanel SA's wouldn't know if a Chanel bag is real or fake. Are all Chanel boutique's the same? Apparently that SA needs to be Chanel educated, they should know if a bag is real or not!! LV doesn't seem to have a problem with it.

Let me add that LV doesn't give any type of documentation but they can tell if a LV is real or fake! Chanel should be able to do the same.

Jess · January 20th, 2009, 02:37 PM

Also, maybe Chanel just wants its customers to come to their store instead of buying on eBay or elsewhere. That way, they know that if you do want an authentic bag & you aren't educated in that area...you're stuck with buying it from them?

Arianne12 · January 20th, 2009, 03:13 PM

I think it's because a lot of the SA's who work at these boutiques don't have a lot of knowledge of the product that they're selling. So they don't want to be held responsible for authenticating a bag in case it's fake. We are passionate about handbags and we research the ins and outs of a handbag and we expect these SA's to feel and do the same. But to them it's just a job. I have had to correct SA's about the styles and colours of LVs or Balenciagas that they're selling as they had no clue.

Maeveyblue · January 20th, 2009, 04:57 PM

Quote:

Originally Posted by Brianterra718

How is it not their job to authenticate? They would clearly know if one is indeed a real or a fake . If anything if there not sure (like you said about vintage) a second opinion could be in favor . Louis Vuitton , and Gucci i know BOTH authenticate , I just found it weird that Chanel does not .

It's not their job. They are there to sell you a new bag and to give you the pros and cons of purchasing said bag. Look at the legality of it. You walk in to a Chanel store with an authentic vintage bag. They look at it and because the labeling is gone and the zipper has been replaced or the bag re-dyed, they say it is a fake or that they can't be 100% sure. Your aunt then comes up with the receipt showing it's authentic, but in the meantime you have thrown the bag away or donated it. Who are you going to be mad at?
That is fine if LV wants to authenticate bags, but I personally wouldn't touch authenticating with a 10 foot pole. Too much room for error and too many lawsuit happy people out there.

refusion · January 20th, 2009, 09:43 PM

Chanel SAs do not authenticate items. Because some or most of them do not have the sufficient years of experience to determine the authencity of chanel vintage bags. Say, vintage chanel flaps are 10 to 20 years ago, most of them probably work like only a few months or up to 4 years?

Moreover, I personally feel that if you tell them you wanna authenticate the bag, it gives them the hinge that you bought the bag either through online or from a reseller, which sorta gives them a impression that this bag is a fake (although this may not be true).

A good way to tell whether you bags bought from resellers or online are authentic, is to just walk into the store, and only request for refurbishment or repairment. When you bags are refurbished and repaired, it means your bag is authentic 100%.

KANMP · January 20th, 2009, 09:48 PM

Quote:

Originally Posted by refusion

Chanel SAs do not authenticate items. Because some or most of them do not have the sufficient years of experience to determine the authencity of chanel vintage bags. Say, vintage chanel flaps are 10 to 20 years ago, most of them probably work like only a few months up to 4 years?

Moreover, I personally feel that if you tell them you wanna authenticate the bag, it gives them the hinge that you bought the bag either through online or from a reseller, which sorta gives them a impression that this bag is a fake (although this may not be true).

A good way to tell whether you bags bought from resellers or online are authentic, is to just walk into the store, and only request for refurbishment or repairment. When you bags are refurbished and repaired, it means your bag is authentic 100%.

That is a good idea. I suppose if it is a fake someone along the line during the refurbish process would know it was a fake!

January 20th, 2009, 11:06 AM	#1 (permalink)
Brianterra718 Bag Fan Newbie Join Date: Nov 2008 Posts: 13	I find something upsetting about Chanel.... So this came as a shock to me , I was in Las Vegas last week and went into a couple of Chanel boutiques. I really wanted to find out if a bag my friend had was indeed authentic , so i asked a sales associate .... I found out that Chanel does NOT authenticate any of their products !!! whats with that? I was told by 3 SA's at 3 different locations , one gave an excuse that if they authenticate it and its not real that they can get in trouble if the person lets say says that that SA told them it was real and sells is on ebay or something , another gave me this quote " We just dont authenticate ..... if you think why....you would ....just know " This makes no sence !!! i would now rather buy a FAKE chanel bag over a 2,000$ real one because its worthless because NO ONE (unless your a chanel expert OR ACTUALLY WORK FOR CHANEL) will know if its real or fake !! this is very strange and is a complete turn off for me . how do you guys feel about this?

January 20th, 2009, 11:51 AM	#2 (permalink)
vuittongirlxoxo ♥ Cassandra ♥ Moderator ♥ Join Date: May 2008 Location: PUMPKiN-LAND Posts: 6,980	Re: I find something upsetting about Chanel.... If you want a real Chanel bag, why not just buy from an authentic Chanel retailer, such as their boutiques, high end department stores or Bluefly, etc. I would never buy a FAKE Chanel just because a SA won't authenticate it. __________________ ♥some girls are just born with glitter in their veins♥ wishlist ♥sophia coppola monogram bag and clutch♥eclipse speedy 28♥balenciaga giant city in stardust♥thomas wylde day of the dead clutch♥

January 20th, 2009, 01:30 PM	#5 (permalink)
Jess ♥ Moderator Join Date: Oct 2007 Location: Candyland Posts: 9,818	Re: I find something upsetting about Chanel.... Well said, Cassandra! __________________ Wish List RM MAM RM MAC

January 20th, 2009, 01:50 PM	#6 (permalink)
Brianterra718 Bag Fan Newbie Join Date: Nov 2008 Posts: 13	Re: I find something upsetting about Chanel.... I guess i just don't understand why they would NOT authenticate it , doesn't it seem unreasonable?

January 20th, 2009, 02:27 PM	#10 (permalink)
Zombiegirl Mod Squad Join Date: Oct 2007 Location: Halloween♥town! Posts: 13,625	Re: I find something upsetting about Chanel.... I agree. I think it is weird that Chanel SA's wouldn't know if a Chanel bag is real or fake. Are all Chanel boutique's the same? Apparently that SA needs to be Chanel educated, they should know if a bag is real or not!! LV doesn't seem to have a problem with it. Let me add that LV doesn't give any type of documentation but they can tell if a LV is real or fake! Chanel should be able to do the same. __________________ Banned but wishing for a Balenciaga Classic Cuff bracelet!

January 20th, 2009, 02:37 PM	#11 (permalink)
Jess ♥ Moderator Join Date: Oct 2007 Location: Candyland Posts: 9,818	Re: I find something upsetting about Chanel.... Also, maybe Chanel just wants its customers to come to their store instead of buying on eBay or elsewhere. That way, they know that if you do want an authentic bag & you aren't educated in that area...you're stuck with buying it from them? __________________ Wish List RM MAM RM MAC

January 20th, 2009, 03:13 PM	#12 (permalink)
Arianne12 Totally Purse Obsessed Join Date: Jun 2008 Posts: 2,234	Re: I find something upsetting about Chanel.... I think it's because a lot of the SA's who work at these boutiques don't have a lot of knowledge of the product that they're selling. So they don't want to be held responsible for authenticating a bag in case it's fake. We are passionate about handbags and we research the ins and outs of a handbag and we expect these SA's to feel and do the same. But to them it's just a job. I have had to correct SA's about the styles and colours of LVs or Balenciagas that they're selling as they had no clue.

January 20th, 2009, 09:43 PM	#14 (permalink)
refusion <3 Chanel & Hermes Join Date: Jan 2009 Location: Singapore Posts: 51	Re: I find something upsetting about Chanel.... Chanel SAs do not authenticate items. Because some or most of them do not have the sufficient years of experience to determine the authencity of chanel vintage bags. Say, vintage chanel flaps are 10 to 20 years ago, most of them probably work like only a few months or up to 4 years? Moreover, I personally feel that if you tell them you wanna authenticate the bag, it gives them the hinge that you bought the bag either through online or from a reseller, which sorta gives them a impression that this bag is a fake (although this may not be true). A good way to tell whether you bags bought from resellers or online are authentic, is to just walk into the store, and only request for refurbishment or repairment. When you bags are refurbished and repaired, it means your bag is authentic 100%. Last edited by refusion; January 20th, 2009 at 09:49 PM..

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