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  1. #1
    Bag Fan Newbie
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    Default I have to VENT!! Burberry is a rip off!!

    I got a burberry tote as a gift a couple of years ago. I rotate my bags around and I pulled it out . The straps started coming apart from the bag!! I emailed burberry customer service , They told me that it would be better to go to a store that they would be better to help me. While after being interigated about the bag and wanting a reciept. 2 snobby woman than tell me that they need to take the bag and ship it off than they would send out a quote. Weeks later with me and claim ticket they call me to announce that they need to replace the handles and they would be custom for 168.00 Are you kidding me the bag to replace is thousands. They are nothing but snobs with over priced junk!!!!

  2. #2
    \(^.^)/ Jennifer's Avatar
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    Default Re: I have to VENT!! Burberry is a rip off!!

    Unfortunately that sounds about right. This is their repair policy:
    Our handbags, small leather goods (including belts), shoes, jewellery, timepieces and sunglasses can be presented at any Burberry store for an assessment of repair.
    So there's no way they would know without sending it in.

    Of course there's never any excuse for rudeness.. they probably just wanted you to buy something so they could make a commission :)

  3. #3
    Moderator and Blogger boysRsmelly's Avatar
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    Default Re: I have to VENT!! Burberry is a rip off!!

    I'm sorry. Jennifer is right, there was no need to be rude. They don't have the best policy either, but it seems a lot of companies are going that route these days.

    I remember someone else having a terrible experience with Burberry, but I can't remember who it was now.

  4. #4
    Bag Fan Newbie
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    Default Re: I have to VENT!! Burberry is a rip off!!

    I think it is crazy after spending the money on these bags they should back it up. It certainly was a defect. I will bring it to the Shoesmaker 20 bucks and never buy Burberry again. Thanks for letting me vent.

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