lilstrlett

I found this today on their website:

Shipping Times
First of all, we want to thank all of you for your great feedback, improvement recommendations, and unbelievably kind comments over the past weeks.

Some of you have inquired about our relatively long shipping times. We would like to take this opportunity to explain the HauteLook concept and how Hautelook works.

HauteLook revolves around the following core principal: offering customers authentic merchandise from great brands at the best prices anywhere. HauteLook is a platform with which brands can reach you, the customer, directly. In essence, you are buying directly from the brand. This ensures no middlemen, no extra costs in the distribution channel and guarantees that you get the best price possible.How it Works
Prior to a sales event, we agree with the brand the items which are reserved for the sale. Following completion of a sale, we register all orders and confirm these with the brand by sending a list of orders. Brands then have 5-7 days to send all goods to our warehouse.

After the goods have reached our warehouse, our teams sort all items and ship the goods on to you. Depending on the shipping method you chose, your estimated arrival date is calculated from the day the product leaves our warehouse.

As a result, shipping times run between 10-14 days from the day of the sale. Unfortunately, it is not possible to get the product to you earlier without incurring a huge price increase. We continually invest into logistics and work on making our processes as efficient as possible.

We hope that the great products we offer and the prices that you pay offset the delay in shipping.

Don’t forget, you can always track your order in your “My Account” section.

__________________
Something Balenciaga in grey
Something Balenciaga in blue or pink
Black Epi Speedy 30
SO Graphite Neverfull MM
LV Leopard Stole