I am ready to FLIP OUT!!!
Get this, I got an email on the 4th saying my Smashbox order had shipped, but I got nothing about my 2 F+C orders, so I went onto the my account section and it says all 3 orders have shipped out and should arrive July 14th. Then at the bottom it says I have a refund!! So I called CS and I asked what was going on and she told me that out of my 11 piece Smashbox order, NINE items are short shipped!!!!!!
To top it all off, they tried to charge me $27 still to ship out two items worth $20. I told her I was very unhappy and I have heard countless complaints about short shipping!
I am still extremely pissed off but I didn't get stuck with a store credit and she issued me a full refund for the shipping and gave me a $20 credit to Haute Look online. But, I have been looking forward to this makeup since JUNE 19th!!!
I asked her about short shipping on the F+C bags and she said they had a bunch that were short shipped but if you have a tracking number in your email or on your account with an estimated arrival date, she said it's coming. If yours still says pending shipment then be on the lookout for a return to popup on the bottom of your my account section!
